🟢 ملموم خدمتي

Introduction

Welcome to "Malmoom Khedmati" (referred to as "the App", "we", "us", or "Malmoom"). We are committed to protecting your personal data and ensuring a safe and comfortable experience.

This Privacy Policy explains how we collect, use, and protect your information when you use our home services application in the Kingdom of Saudi Arabia.

1. Information We Collect

1.1 Personal Information

• Full Name: To create your account and provide services
• Phone Number: For registration, OTP verification, and booking communications
• Email Address: (Optional) For notifications and confirmations

1.2 Location Information

• Address: To deliver home services to your location
• Geographic Coordinates: To pinpoint service location and track employee arrival
• Precise Location During Service: Only for real-time employee tracking

1.3 Device Information

• Device type and operating system
• Device UUID for session management
• Push notification token

1.4 Usage Information

• Booking history and requested services
• Service ratings and reviews
• App interactions (to improve experience)

2. How We Use Your Information

• ✅ Provide home services efficiently and with quality
• ✅ Communicate about your bookings (SMS and in-app notifications)
• ✅ Process payments (via licensed payment gateways)
• ✅ Track employee arrival in real-time
• ✅ Improve our services and user experience
• ✅ Ensure platform safety and security
• ✅ Comply with Saudi Arabian legal obligations

3. Information Sharing

We do NOT sell, rent, or share your personal data with third parties for advertising purposes.

We may share your information only in the following cases:

• With Service Employee: Only the name, address, and coordinates necessary to provide the service
• With Trusted Service Providers: Such as Firebase (Google) for notifications, and Saudi Central Bank-licensed payment gateways (like Moyasar or Tap)
• Upon Legal Request: In compliance with Saudi Arabian laws or competent authority requests
• To Protect Our Rights: In cases of fraud or abuse

4. Data Security

We implement strict security measures to protect your data:

• 🔒 All data is encrypted in transit (HTTPS/TLS)
• 🔒 Passwords are hashed (bcrypt) - we never see them
• 🔒 Biometric authentication for quick access
• 🔒 Our servers are in secure data centers
• 🔒 Regular security audits

5. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your stored data
• Correction: Modify inaccurate information
• Deletion: Request complete deletion of your account and data
• Objection: Refuse processing for specific purposes
• Withdraw Consent: Stop data collection at any time

To exercise any of these rights, contact us at: privacy@ibd.org.sa or visit Data Deletion page

6. Data Retention

We retain your data throughout your use of the app and for the legally required period (typically 5 years after account closure, per Saudi Tax & Customs Authority financial record requirements).

Upon account deletion request:

• Your personal information is deleted immediately
• Financial records are retained for 5 years (legal obligation)
• Permanent deletion after the legal retention period

7. Children

Our services are intended for adults (18 years and older). We do not knowingly collect data from children. If you are a parent and discover that your child has registered, please contact us to delete the account.

8. Policy Updates

We may update this policy from time to time. We will notify you of significant changes through:

• In-app notification
• SMS message to active accounts
• Updating the "Last modified" date on this page

9. Third-Party Services

Our app uses the following services:

• Firebase Cloud Messaging (Google): For push notifications
• OpenStreetMap & OSRM: For maps and routing
• Licensed Payment Gateways: Moyasar / Tap Payments (SAMA-licensed)

Each service has its own privacy policy.

10. Legal Compliance

We comply with:

• 🇸🇦 Personal Data Protection Law (PDPL) - Saudi Arabia
• 🇸🇦 Communications, Space and Technology Commission (CST) requirements
• 🇸🇦 Zakat, Tax and Customs Authority (ZATCA) requirements for financial records