How to Request Account Deletion
We respect your right to control your data. You can request deletion of your "Malmoom Khedmati" account and all data through one of the following methods:
Method 1: From within the App
- Open Malmoom Khedmati app
- Go to "My Account" (bottom tab)
- Tap "Personal Information"
- Tap "Delete Account" at the bottom
- Confirm the action
Method 2: Via Email
Send an email to privacy@ibd.org.sa containing:
- Subject: "Account Deletion Request - Malmoom"
- Full name registered on the account
- Registered phone number
- Reason for deletion (optional)
What Will Be Deleted?
- ✅ Personal information (name, email, phone)
- ✅ Saved addresses
- ✅ Account preferences
- ✅ Device identifiers
- ✅ Session records
- ✅ Loyalty points
- ✅ Ratings and reviews
What Remains (Legal Obligation)?
⚠️ Note: Some data is retained for a specified period per legal requirements in Saudi Arabia:
- 📄 Booking records and invoices: 5 years (ZATCA requirement)
- 💰 Financial records: 5 years (accounting obligation)
- 🔒 Permanently deleted after legal retention period
Expected Deletion Timeline
- ⏱️ From the app: Immediate
- ⏱️ From databases: Within 7 business days
- ⏱️ Confirmation email: Within 30 days